Privacy Policy
Brookside Tech (Live a Little Enterprises LLC, doing business as Brookside Tech, “we”, “us”) helps people in the Kansas City metro with their phones, computers and other technology by text, by phone and through home visits. This policy explains what we collect, what we do with it and the choices you have.
Questions? Text or call (844) 479-2020, or email hello@brooksidetech.com.
What we collect
When you text or call us:
- Your phone number.
- What you write or say to us, including any photos you send, such as a picture of your screen.
- The date and time of each message and call.
- Recordings and written transcripts of calls. Every call is recorded.
When you book or get a home visit: your name, your address, the time you’d like us to come, and notes about the devices we worked on and what we did.
When you pay: we text you a card payment link. Card details go to our payment processor, Stripe. We never see or store your full card number. We keep a record of what you paid and when.
When you use our “Have us text you” form: the mobile number you enter, the exact consent wording you agreed to and its version, the date and time, your IP address, your browser and device type, and the address of the page you used. We keep this record as proof that you asked us to text you. It records what was submitted; it doesn’t prove who owns the number, so if you didn’t ask, reply STOP.
When you ask us to email you when we open: your email address, the date and time, your IP address, your browser and device type, and the address of the page you used. We use your email address only to tell you we’re open, and we delete the list once that email has gone out.
When you visit our website: we use Vercel Web Analytics to count visits and see which buttons get used, such as how many people tap “Call”. It doesn’t use cookies and doesn’t identify you.
What we never ask for: your passwords, PINs or one-time security codes. If a password needs typing, you type it. If you send a photo, cover any passwords or codes first.
How we use it
- To answer your questions and fix the problem.
- To schedule and carry out home visits.
- To send you a payment link and keep payment records.
- To text you about your own request: replies, appointment times and payment links.
- To train and improve our AI assistant and our technicians. That includes reviewing call recordings, call transcripts and texts.
- To meet legal and tax obligations and to prevent fraud.
We don’t sell your information, use it for advertising or send marketing texts.
Our AI assistant
An AI assistant answers texts and calls to Brookside Tech, day or night. To write its replies, the assistant sends what you text or say to AI models through our provider, OpenRouter. Those providers may only use it to answer you. They may not sell it or use it for their own purposes. When you need hands-on help, one of our technicians takes over.
Who we share it with
We only share information with the companies that help us run the business, and each one gets only what it needs:
- Twilio, for phone calls and text messages.
- OpenRouter and the AI model providers it uses, for the AI assistant.
- Stripe, for card payments.
- Vercel, which hosts this website.
We may also share information if the law requires it, to protect someone’s safety, or if the business is sold. A new owner would have to follow this policy.
Text messaging: we don’t share your mobile number or your consent to receive texts with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are never shared with any third party, except the providers listed above who deliver our texts.
How long we keep it
- Texts, call recordings and transcripts: 2 years after the last time you contact us.
- Photos of your screen or devices: deleted within 30 days after we finish helping you.
- Visit and payment records: 7 years, for taxes.
- “Have us text you” consent records: 4 years after the request, as proof of consent.
You can ask us to delete your information sooner. We’ll delete anything the law doesn’t require us to keep.
Your choices
- Stop texts: reply STOP to any message. We’ll send one text to confirm, then stop. Texting us again starts a new conversation.
- See, correct or delete your information: text, call or email us. We’ll check it’s you by the phone number you used with us, and answer within 30 days.
Helping someone else
If you pay for help for a parent or someone else, give them our number so they can call or text us. We don’t call or text them first.
Keeping it safe
We use providers with strong security, limit who on our team can see customer information and delete photos once we’re done. No system is perfectly secure. If a breach affects your information, we’ll tell you as the law requires.
Children
Our services are for adults. We don’t knowingly collect information from children under 13.
Changes
If we change this policy, we’ll post the new version here with a new effective date. If it’s a big change, we’ll tell current customers by text.