Terms of Service
These terms apply when you text, call or book a home visit with Brookside Tech (Live a Little Enterprises LLC, doing business as Brookside Tech, “we”, “us”). By using our services, you agree to them.
1. What we do
We help with everyday technology: email, passwords, Wi-Fi, phones and tablets, printers, photos, video calls, and scams or suspicious messages. We help by text, by phone or at your home in the Kansas City metro.
An AI assistant answers texts and calls, day or night. Home visits are done by our technicians, Monday to Saturday, 9 a.m. to 6 p.m., when there’s an open time slot.
2. Prices
- Texting: free from us. Your carrier’s usual message and data rates may apply.
- Phone call: the first 5 minutes are free. After that, a call is $39 for up to 30 minutes. If you need more time, we’ll ask first. Each extra 15 minutes is $10, and you’re only charged if you say yes.
- Home visit: $89 for a technician to come out and find the problem. If something needs repairing, we’ll give you the price before we start. Repairs are $100 per hour, and we only start after you agree.
You’re never charged for something you didn’t agree to first.
Can’t fix it? You don’t pay. If we can’t solve the problem you called or booked about, you don’t pay the $39 call fee or the $89 visit fee. We’ll tell you and point you to someone who can help.
3. Paying
Payment is due when we finish helping you, by card through Stripe. We text you a secure link to pay. If you pay for help for someone else, such as a parent, you’re responsible for that payment. Give them our number so they can call or text us. We don’t contact them first.
4. Changing or canceling a visit
You can cancel or move a home visit for free if you tell us at least 2 hours before it starts. If the technician arrives and no one is home, we may charge the $89 visit fee.
5. Your part
- Only ask us to work on a device that’s yours, or one whose owner has said yes.
- Back up anything important before we start, if you can. Technology can fail, and we can’t promise no data will be lost.
- Type your own passwords and codes. We’ll never ask for them.
We can decline or stop work that is unsafe or illegal, or that would break a device’s warranty without your OK.
6. About AI help
Our AI assistant can walk you through most problems, but it can get things wrong. If a step looks wrong or risky, stop and ask for a person. Never share a password, code or card number with anyone who asks for it in a text or call. Our assistant won’t ask.
Scams: we can help you spot a scam and secure your accounts, but we aren’t your bank, the police or a lawyer. If money is involved, call your bank right away, using the number on the back of your card.
7. Text messaging
- How it starts: you text us first, or you ask us to text you with the “Have us text you” form and check its consent box. Either way, we only text you about your own request. The form sends one confirmation text; after that we only reply when you text us.
- What we send: replies to your questions, appointment details and payment links. We don’t send marketing texts.
- How often: it depends on how much you text us.
- Cost: free from us. Message and data rates from your carrier may apply.
- To stop: reply STOP at any time. We’ll send one text to confirm, then stop. To start again, text us anything.
- For help: reply HELP, call (844) 479-2020 or email hello@brooksidetech.com.
- Carriers aren’t responsible for delayed or undelivered messages.
Our Privacy Policy explains how we handle your messages and call recordings.
8. Limits
We do careful work, but apart from the promises on this page, our services are provided as they are. We aren’t responsible for problems caused by other companies’ software, hardware or online services, or for data loss that a backup would have prevented.
As far as the law allows, the most we’re responsible for on any claim is what you paid us for that service. This doesn’t take away any rights you have under consumer protection law.
9. Disagreements
If something goes wrong, contact us first and we’ll try to make it right. These terms are governed by Missouri law. Disputes go to the courts of Jackson County, Missouri, or to small claims court where you live.
10. Changes
We may update these terms. The version on this page, with its effective date, applies to any service from that date on.